Contact support

If an error message gave you a reference id, include it. It maps to a redacted log line and saves a round trip.

support@secretpaste.com

Anything about your own account or a secret you sent

2 business days, 1 for Pro, same day for Team

abuse@secretpaste.com

A link being used to phish, spread malware, or harass

2 hours for the worst categories

security@secretpaste.com

A vulnerability report

Acknowledged within 24 hours

privacy@secretpaste.com

A data export or deletion request

Completed within 30 days

One thing we cannot do, whoever asks: recover a secret that has been opened or has expired. We never had the content, and the key was never ours.