It is asking for a passphrase

The sender set one. We do not have it and cannot reset it.

Where it comes from

The sender chose it and should send it to you another way - a call, a different app, in person. That is the point: the link alone is not enough.

Attempts are limited

After ten wrong attempts the secret locks permanently and the sender is notified. A wrong attempt never uses up one of your views.

Still stuck? Contact support, or send a secret of your own.